Shipping and Delivery

At Curated Radiance, we are committed to delivering your orders quickly, securely, and efficiently, no matter where you are in the world. Below is everything you need to know about our shipping and delivery process.

Shipping Coverage

We offer worldwide shipping to most countries and regions. Shipping availability may vary depending on local regulations, logistics access, and delivery partner coverage. If shipping to your location is unavailable, you will be notified at checkout.

Processing Time

Orders are typically processed within 1–2 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email once your order has been placed, and another email with tracking information once your order has been shipped.

Delivery Time

Estimated delivery times vary depending on your location:

• Domestic Deliveries: 2–5 business days

• International Deliveries: 5–12 business days

• Remote or Extended Coverage Areas: 7–15 business days

Delivery times are estimates and may vary due to customs clearance, local courier operations, weather conditions, or other unforeseen delays.

Shipping Charges

Shipping charges are calculated based on your delivery location, shipping method, and order value. The exact shipping cost will be displayed at checkout before payment confirmation. From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order is shipped, you will receive an email containing your tracking number and a tracking link. This allows you to monitor your delivery status in real time.

Delivery Partners

We partner with trusted global and regional logistics providers to ensure safe and reliable delivery. Our delivery partners are selected based on their proven performance, reliability, and coverage.

Delivery Attempts

Delivery partners typically make multiple delivery attempts. If delivery is unsuccessful after several attempts, the package may be returned to us. To ensure successful delivery, please make sure:

• Your shipping address is complete and accurate

• Someone is available to receive the package

• Your contact information is correct and reachable

Failed Delivery

If delivery fails due to incorrect address details, recipient unavailability, or refusal to accept the package, the order may be returned to Curated Radiance. Additional shipping charges may apply for re-shipment.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit:

• Contact us immediately at hello@curatedradiance.com

• Provide your order number and a description of the issue

• Include photos if the package arrived damaged

We will investigate the issue and arrange for a replacement or refund where applicable.

Address Changes

Once an order has been processed or shipped, address changes may not be possible. Please contact us immediately if you need to update your shipping details.

Contact Us

For any shipping-related questions or assistance, please contact us at hellow@curatedradiance.com or visit our Contact Us page.